Refund Policy

Last updated: November 3, 2026

We want you to be happy with what you buy. This page explains when you can get your money back. Prices and payment are handled in US dollars through Stripe.

TRY Academy courses and webinar access

These terms apply to every course bought in TRY Academy (Waterworks and Wastewater Operator Prep, Electrical, Mechanical, Instrumentation and Controls, HVAC and the others) and to webinar access. The same terms are shown in the Academy.

You can ask for a full refund within 7 days of purchase if you have opened no more than two modules (study units) and have not started a timed exam.
After 7 days, or if more of the course has been used, we do not normally refund because you have already received the material. If something is broken or the course is not what we described, tell us and we will make it right, which may include a refund.
The free trial unit exists so you can try the course before you buy. We encourage you to use it.
If we refund a course, your access to it ends at the same time.
If you bought a course by mistake, bought the same course twice, or were charged more than once, tell us and we will refund the extra charge in full.
Organisation and group purchases are governed by the written quote or agreement. If there is none, the same 7-day terms apply to each seat that has not been used.
We do not guarantee that you will pass an exam or obtain a licence, so a failed exam is not a reason for a refund. If you are unhappy with the course itself, tell us within the 7 days.

Consulting, testing and other services

Services are agreed individually. Unless your written agreement says something different:

You can cancel a booked consultation or session up to 48 hours before it starts for a full refund.
If you cancel later than that, or we have already done work, we will refund what has not yet been done and keep a fair amount for the work and costs already incurred.
If we cannot deliver a service for any reason, you get a full refund of the amount paid for it.

Equipment and marketplace items

Equipment is sold by quote, and the return and refund terms are stated in your quote. Nothing is charged on this website for quote-only items.

How to ask for a refund

Email info@tryetech.com with your name, the email on your account and your order number (you will find it in your receipt and on your account page), or use the contact form. We reply within two business days.

How you are paid back

Approved refunds go back to the card or payment method you used, through Stripe. Stripe and your bank normally take 5 to 10 business days to show the money. Stripe's processing fee on the original payment is not always returned to us, but you receive the full refunded amount.

Chargebacks

Please contact us first. We would much prefer to fix a problem directly, and a refund is faster than a card dispute.

Your legal rights

This policy does not limit any rights you have under the law where you live.

Questions? Contact us or email info@tryetech.com.